“Mitrais is a very agile and successful market leader in its own right. Our businesses have important parallels which means they are an ideal strategic partner.”
Erica Lloyd, Communication Director of Datacom
Datacom, one of Mitrais’ trusted client partnerships, has developed a long-standing, well-run company built on the values of openness, collaboration, thoroughness, and results, thereby offering its customers consistent high-value and cost-effective services.
With 3,775 people, and revenues of NZ$ 881 million, Datacom is one of Australasia’s largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, the engineering of software and management of applications, as well as the design and operations of payroll and customer service. Founded in New Zealand in 1965, Datacom has a successful 50-year trading history with consistent growth, profitability and a record of accomplishment in delivering innovative, value-for-money technology-based solutions. All while developing many strong client relationships spanning decades.
Datacom is ranked first in software development, application management, IT outsourcing and systems integration in New Zealand. Their mission is to be the IT supplier of choice, in all the markets they work in, as well as be the leading employer for talented IT professionals.
Datacom constructed their company based on values, thus instituting trust, transparency and mutual respect, combined with a high expectation of service quality and product delivery. As expressed by Datacom’s Communications Director, Erica Lloyd, “We cannot achieve these results without working together, sharing information openly and committing to delivering the latest and the best to our clients, on time and within budget.”Because of their values orientation, many of their clients have a relationship spanning years, since Datacom stays true to their values and constantly takes into consideration how their solutions can augment the clients’ long-term success.
“We are not frightened of measurement and our company culture is driven by making a difference for our customers,” Erica said, explaining how their values have lead Datacom to become a leading edge company with clear measurable returns that deliver enduring standards to their clients. “We’re not just providing innovative technology solutions, we are also building close partnerships with our clients to transform their businesses. It’s vital for our clients to know that we are adding real value to the bottom line, in reducing costs and improving performance.”
Datacom’s operation spans throughout Australasia, with 23 offices in 16 cities, in Australia, New Zealand, Malaysia and The Philippines. Open communication between these regional infrastructures ensures the core values are being upheld despite the varying geographical locations and cultural backgrounds. It also encourages knowledge and resource sharing that in turn increases the staff’s engagement and productivity.
Erica described how the values could be advantageous for the clients in the end, “Engaged employees are more productive, focused on what the client needs and proud to have the opportunity to provide solutions and make a real difference to their business. Real and substantial success makes everybody feel good, beyond this we know, as a leading technology firm, that delivering tech is only part of the journey. It is the measurable positive difference we can make to our customer’s business that proves our value set works.”With the Information Technology sector experiencing a skill shortage in New Zealand and Australia, Datacom seeks to find alternatives to augment their workforce. They decided to engage offshore software development services. Fortunately, the nature of their business makes it easier for everyone involved to align with the transition.”
One of our commitments to our customers is that we will form multi-skilled virtual teams in order to deliver their complex requirements. To do this we need to leverage our capabilities and that of our valued partners across our four-country geographies and beyond,” Erica explained. “We are committed to hiring the best and most talented wherever they are from. With global staff applying the latest technologies to meet client needs, we can perform successfully in whatever market we are operating in.”Mitrais has similar core values to that of Datacom’s. That is one of the reasons Datacom engaged Mitrais as their chosen nearshore software development service provider.
“Mitrais is a very agile and successful market leader in its own right. Our businesses have important parallels which means they are an ideal strategic partner,” Erica stated.
“You don’t achieve this kind of success without being client-focused and an effective service provider. We significantly value our relationship with Mitrais.”With 500 staff across development centres in Indonesia and Vietnam plus offices in Singapore and Australia, Mitrais is able to augment Datacom’s workforce to provide scale and flexibility to help fulfil their clients’ requirements. Utilising Mitrais’ resources, Datacom looks forward to providing outstanding services to its clients, particularly those in the Asia Pacific region, as well as continue the value focus on openness, collaboration, thoroughness, and results.”We have a very strong strategic partnership which we see as a major link in our service delivery in Asia with a very bright future,” Erica revealed. “We are also very appreciative of the company’s dedication to sustainable development of the software and information technology sector. We believe the partnership with Mitrais will help us to be more scalable and that will support our delivery promise in the New Zealand market.”With Datacom’s continued commitment to their values and their company’s goals, they have established a platform for growth and they have provided accountable standards for their clientele, which as Erica said, “has worked for us for 50 years now!”
